I’ve had my order for a while, but just now got around to opening it. I have an issue with it, what can be done?

Our return window from the date the order was placed. If you have an issue outside of this time with a defective product, we will get you directly in touch with the manufacturer or distributor. Preferential returns cannot be accepted outside of this time.

I received an item as a gift, but it’s not quite right. How does a return work?

No problem! On the Returns Portal, you can select "Returning a Gift". From there you will be able to set up the return. You'll still need the original order number and the gifter's email, phone number, or zip code. Don't worry, they won't be informed about your return request.

Can I include multiple return requests in one box?

Yes. If you are returning items from multiple orders, you need to have a return request approved for each item.

Can I exchange my order?

While we want to make sure you love your goodies, if it is preferential in nature, we cannot offer exchanges. You can still return it, but we will not be able to send a different item out.

Do I have to wait for the refund before placing a new order if I want a different item?

That’s up to you. As we do not currently offer exchanges, most customers opt to first return the commodity for a refund or a gift card to the website, and then place a new order.

Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.